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How Our Terms and Policies Work for You

These pages set out the rules that govern your account on solojili — from how we handle your personal data to what you agree to when you register.

Terms of UsePrivacy PolicyAccount EligibilityGCash & Maya Data HandlingJurisdiction-Dependent Access
solojili How Our Terms and Policies Work for You
ACCOUNT SECURITY STANDARDS

How solojili Protects Your Account and Data

Security and data handling are not add-ons — they are built into how the account system works. From the moment you link a GCash or Maya wallet, your credentials are handled under encryption standards that prevent exposure during transaction processing. Here is how the key areas work in practice.

Data Retention We retain your account data for as long as your account remains active and for a defined period after closure, as required under applicable Philippine data regulations.
Cookie Handling Cookies maintain your session state and help us detect unusual login activity. You can review cookie settings in your browser; disabling them may affect how your account loads.
Payment Data Security Your GCash, Maya, and InstaPay account numbers are never stored in plain text on our servers. Transactions route through encrypted payment channels and are not accessible to third parties.
Requesting Changes To request a correction or deletion of personal data, contact us via the email listed in our Privacy Policy. We will confirm receipt and process eligible requests per applicable rules.
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a data request, or a concern about how your account information is being used, our support team is the right first stop. You can reach us through live chat directly inside your account, by email for formal written requests, or through the in-app help section on mobile.

Live Chat Open the chat icon inside your account dashboard. This is the quickest path for account-specific questions about our terms or verification status.
Email Support Send formal data requests or written policy queries to our support email, listed in the footer. We aim to respond to written requests within a reasonable timeframe.
In-App Help Access the Help section from your mobile account menu. It covers common policy questions including how we process GCash and Maya withdrawal verifications.

Common Questions About Our Legal Terms

These are the questions we hear most often about our policies, account rights, and how your data is handled on the platform.

These terms apply to any person who creates an account on solojili. Access is available only where local Philippine law permits, and only to eligible account holders who meet our age and identity requirements.

We collect the name, mobile number, and email you provide at registration, plus the payment identifiers linked to your GCash, Maya, or InstaPay account during deposit or withdrawal setup.

Yes. Send a written data access request to the email address in our Privacy Policy. We will verify your identity and provide the relevant data within a reasonable processing period.

Your e-wallet details are used solely to process your deposits and withdrawals. We do not use them for marketing or share them with unrelated third parties outside of transaction processing.

Closing your account does not immediately delete all records. We retain data for the period required under applicable Philippine law, after which it is removed from active systems.

We notify you through your registered email or via an in-app notification tied to your account. Continuing to use the platform after a notified update constitutes acceptance of the revised terms.
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Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.