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How solojili Handles Your Personal Information

This Privacy Policy tells you exactly what data solojili collects when you open an account, make a deposit via GCash, Maya, or InstaPay, and use the platform — and how we keep that data secure.

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HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

Security and transparency shape every data decision we make at solojili. Your account credentials are encrypted, transaction records are stored on secured servers, and access to your data inside our systems is restricted to staff with a defined operational need. Here is how each area works in practice.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Login attempts trigger OTP verification sent to your registered mobile number. Unusual activity — such as a new device or unfamiliar IP address — prompts an additional identity check before access is granted.

Data Retention

Transaction records tied to GCash, Maya, and InstaPay cashouts are retained for the period required under Philippine data privacy regulations, then securely deleted or anonymised.

Your Rights

You may request a copy of your data, ask us to correct inaccuracies, or request deletion of records we no longer need to hold. Submit your request through live chat or email support with your account email.

What We Collect and Why We Collect It

solojili Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you open a solojili account, we collect the details you submit during registration — your name, contact number, email address, and the payment method you link, whether that is GCash, Maya, or InstaPay. Each deposit and withdrawal transaction generates a record: the amount, timestamp, and

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the e-wallet or bank account involved. We hold these records to process your cashouts correctly, verify your identity when required, and keep your account secure. Device data — your browser type, IP address, and session timestamps — is logged automatically each time you access the platform.
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This helps us detect unusual login attempts and protect your account from unauthorised access. We do not sell your personal data to third parties for their own marketing purposes. Data shared with payment processors like GCash, Maya, and InstaPay is limited to what those processors need
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to complete your transaction. Players in Zamboanga City and across the Philippines are covered by the same data handling practices. Retention periods follow applicable Philippine data privacy regulations, and we review stored data regularly to remove what is no longer needed. Where local law requires a
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data processing basis, we rely on your consent given at registration and on our legitimate interest in keeping the platform secure.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or delete your personal data, our support team handles privacy requests directly. Send your request through any of the channels below and include your registered account email so we can locate your records quickly. We aim to acknowledge your request promptly and resolve it within the timeframe set by applicable data privacy rules.

Live Chat Open the chat widget inside your account dashboard. Identify yourself with your registered email and state your privacy request clearly — our team will confirm receipt.

Email Support Send a detailed message to our support address with your account email in the subject line. We handle data access, correction, and deletion requests through this channel.

Account Help Centre Log in, go to Account Settings, and use the Help section to submit a privacy concern. Requests submitted here are routed directly to our data handling team.

Common Questions About Your Privacy on solojili

These are the privacy questions we hear most from account holders. Each answer reflects how we actually handle data — no vague gestures, just the real process.

We collect your name, mobile number, email address, and the payment method you register — GCash, Maya, or InstaPay. Device data like your IP address and browser type is also logged at login.

Transaction data is shared only with the payment processor completing your transfer — GCash, Maya, or InstaPay — and only to the extent needed to process it. We do not sell this data.

Records are kept for the period required under applicable Philippine data privacy regulations. Once that period ends, data is securely deleted or anonymised and no longer linked to your account.

Yes. Log into your account, go to Account Settings, and submit a data access request through the Help section — or contact us by email or live chat with your registered account email.

Submit a deletion request via live chat or our support email. Include your registered email address. We will confirm the request and complete it within the timeframe set by Philippine data privacy rules.

Every login from an unrecognised device triggers an OTP sent to your registered mobile number. Credentials are encrypted, and internal access to your data is restricted to staff with a clear operational need.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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How solojili Handles Your Personal Information

Data Handling, Cookies, and Account Security

Cookie Use

Account Security

Data Retention

Your Rights

Reach Us About Your Data

Common Questions About Your Privacy on solojili

01 What personal data does solojili collect when I open an account?

02 Does solojili share my GCash or Maya transaction details with anyone?

03 How long does solojili keep my account and transaction records?

04 Can I request a copy of the data solojili holds about me?

05 How do I ask solojili to delete my personal information?

06 How does solojili protect my account from unauthorised access?

Privacy Policy

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