Reference

Terms and Conditions That Govern Your solojili Account

These terms set out the rules between you and solojili when you open an account, deposit funds through GCash, Maya, or InstaPay, and use any part of the platform.

Applies to all account holdersCovers GCash, Maya, InstaPay depositsPhilippines-eligible players onlyUpdated terms take effect on publicationContact support for any clarification
solojili Terms and Conditions That Govern Your solojili Account
HOW WE HANDLE THIS

Account Security, Data and Your Rights Under These Terms

Your account data is used only to operate your solojili account — to process GCash, Maya, and InstaPay transactions, verify your identity, and communicate terms updates. We do not sell your personal data to third parties. You have the right to request a copy of the data we hold, ask for corrections, or request account closure at any time through the support channels listed above.

Identity Verification

We verify your identity before processing withdrawal requests. You will be asked to confirm the e-wallet or bank account linked to your GCash, Maya, or InstaPay registration to complete this step.

Data Retention

Transaction and account records are retained as required by our operating obligations. You can request details of what we hold by contacting support with your registered account email.

Cookie and Session Policy

We use session cookies to keep your account logged in during a browsing session on solojili. No marketing cookies are placed without your acknowledgement through the cookie notice shown on first visit.

Requesting Changes

To update your registered details — including the mobile number tied to your GCash or Maya account — submit a request through live chat or email with your account ID and the correction needed.

REACH US DIRECTLY

How to Contact Us About These Terms

If a clause is unclear, if you need a copy of the current terms, or if you believe your account has been affected by a policy decision, reach out through one of the channels below. We handle terms-related queries separately from general account help so your question gets to the right team. Players in Zamboanga City and anywhere else in the Philippines can use the same contact paths.

Team online

Live Chat

Open the chat widget from any page on solojili. Share your account reference and the clause or decision you want reviewed — the team will respond in the same session where possible.

Email Support

Send your query to our support address listed in the account help section. Include your registered email and a brief description of the terms question for a faster turnaround.

Account Help Centre

The help centre at solojili covers common terms questions — account suspension, withdrawal holds, and payment dispute paths — before you need to contact us directly.

Frequently Asked Questions About These Terms

The questions below cover what we see asked most often about how these terms work in practice — from account eligibility to what happens when terms change and how to dispute a decision made under them.

These terms apply to every person who opens or holds a solojili account. Access is available where local law permits and is limited to eligible players in qualifying regions, including the Philippines.

Revised terms are published on this page and take effect immediately. We recommend checking this page periodically. Continued use of your account after an update means you have accepted the new version.

No. Opening or continuing to use your account means you accept these terms in full. If you do not agree, do not open an account or stop using your existing one and contact support to close it.

Yes. Any deposit or withdrawal processed through GCash, Maya, or InstaPay is governed by these terms alongside the payment provider's own policies. Disputes about payment processing are handled through support.

Contact support via live chat or email with your account ID. We will confirm what data we hold and provide it in line with our retention and data-handling obligations.

Reach out through live chat or email with your account reference and the decision you want reviewed. Terms-related queries are escalated to the relevant team for a formal response.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.